Zendesk Admin

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Activity overview

Latest activity by Zendesk Admin
  • Zendesk Admin created an article,

    Why won't my Humidifier turn off?

    The Canopy Humidifier was built with a sensor that tracks whether or not there is water that still needs to be used. If there is still water in the tray, or your filter is damp you will not be able...

  • Zendesk Admin created an article,

    How does the referral program work?

    So you love your Canopy Humidifier and you want to want to get your friends and family in on the action. Great news! Our referral program has been created so you give the people you love a discount...

  • Zendesk Admin created an article,

    How do I add a coupon to my order?

    From time to time Canopy will send out special offers to customers subscribed to our email list. This is also the best way to learn about new launches and special offers! You can subscribe by going...

  • Zendesk Admin created an article,

    How do I reactivate my subscription?

    Welcome back to Canopy! We're so glad you've decided to reactivate your subscription! If you've previously had a subscription with us it's easy to turn it back on and start receiving accessories on...

  • Zendesk Admin created an article,

    How do I update my billing information?

    When you buy a product from Canopy we'll take your billing address at the time you make your purchase.  If you are enrolled in one of our subscription refill programs the card added during your mos...

  • Zendesk Admin created an article,

    How do I update my shipping address?

    The below refers to how to update your shipping address. You can learn how to update your Billing Address here. When you buy a product from Canopy we'll take your shipping address at the time you m...

  • Zendesk Admin created an article,

    How do I cancel my Subscription?

    We're sorry to hear that you're looking to cancel your subscription with Canopy. If you're looking to cancel a Replacement Filter Subscription please keep in mind that we recommend changing your fi...

  • Zendesk Admin created an article,

    How do I skip my next Subscription refill?

    Need to skip your upcoming Aroma Kit or Replacement Filter refill? No worries! You can skip the next order in your Subscription from your Account Page with just a few simple steps. From your Acc...

  • Zendesk Admin created an article,

    How do I reschedule my next Subscription refill?

    Do you have an Aroma Kit or Replacement Filter on the way but you don't need one just yet? No worries! You can reschedule the next order in your Subscription from your Account Page with just a few ...

  • Zendesk Admin created an article,

    What's the difference between the Canopy Diffuser and others on the market?

    With no mist and no water, the Canopy Diffuser uses a unique technology that’s different from traditional models. Traditional misting diffusers spew particles and bacteria into the air you breathe....